Terms & Conditions

1. Acceptance of these Terms

By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of a business, you confirm that you have authority to bind that business. If you do not agree, please do not use the Service.

You must be at least 18 years old and capable of entering into a contract under the Indian Contract Act, 1872. The Service is intended for businesses and professionals, not for personal or household use.

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are valid without any physical or digital signature, and your use of the Service is your acceptance of them.

2. Definitions

• Store means the business workspace you create or are invited to join on the Service.
• Users means you and anyone you invite to a Store, such as staff and managers.
• Store Data means all information entered into or generated in a Store, including customers, pets, bills, bookings, inventory, vendors, spends, employees, attendance and payroll.
• End Customers means a Store's own customers (for example pet owners) and any other person whose information is put into the Service or who uses a Store's public booking page.

3. The Service

FurryOps is software for pet businesses. It provides retail point-of-sale and GST-ready billing, grooming appointments and packages, boarding rooms and bookings, customer and pet records, inventory and vendor tracking, staff attendance and payroll, WhatsApp and email notifications, AI-assisted invoice reading, and a public booking page for each Store.

We may add, change or remove features from time to time. Some features depend on third-party services (see section 10) and may be unavailable when those services are.

4. Accounts and security

• You must give accurate information and verify your email address before using the Service.
• You are responsible for keeping your login credentials safe and for all activity under your account. Do not share a login between people. Tell us immediately if you suspect unauthorised access.
• A Store's administrators decide which staff can see and do what. You are responsible for the actions of every User you invite and for removing access promptly when someone leaves.
• If you sign in with Google, Google's own terms and privacy policy also apply to that sign-in.

5. Free trial, fees and renewal

Free trial

New Stores get a free trial of one month. We do not ask for card details to start it and we do not charge you automatically when it ends. We may change the trial for future sign-ups, but we will not shorten a trial that has already started.

Fees

After the trial, continued use requires a paid subscription. At the time of writing the plan is ₹999 per month or ₹9,999 per year. Prices are as published on the Service when you purchase. Applicable taxes, including GST, are shown on your invoice as required by law.

How you pay

Billing is currently handled directly with us: you contact us, pay by UPI, bank transfer or another method we accept, and we record the payment, extend your subscription and issue an invoice. If we later offer online payment or automatic renewal through a payment provider, we will tell you before you are enrolled and explain how to stop it; that provider's terms will also apply.

When a subscription ends

If your subscription ends and any grace period we allow has passed, your Store becomes read-only: you can still view and export your data, but you cannot create or change records until you renew. We keep Store Data for at least 30 days after that so you can renew or export it (see section 6).

Price changes

We may change our prices on at least 30 days' notice. A change applies from your next paid period. If you do not accept it, do not renew.

No refunds

Fees are non-refundable, including for any unused part of a paid period, except where applicable law requires otherwise, where we discontinue the Service (section 12), or where we agree in writing. The free trial is your opportunity to evaluate the Service before you pay. You may stop using the Service or stop renewing at any time; doing so does not entitle you to a refund of fees already paid.

Non-payment

If a payment is overdue we may send reminders and, after that, suspend or restrict your Store until it is paid. If you need GST invoices in your own GSTIN, you must give us correct details.

6. Your data

• You own your Store Data. We do not claim ownership of it.
• Licence to us. You give us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit and display Store Data solely to provide, secure, support and improve the Service, as described in our Privacy Policy. We may use de-identified and aggregated data to understand and improve the Service.
• Your responsibility for what you put in. You are solely responsible for the accuracy and lawfulness of Store Data and for having every notice, consent and lawful basis needed to place End Customers' and employees' personal data in the Service and to message them, including on WhatsApp and email. As between you and us, you are the “Data Fiduciary” (in the sense of the Digital Personal Data Protection Act, 2023) for that data and we process it on your instructions, as our Privacy Policy explains.
• Data the Service is not built for. Do not enter Aadhaar numbers, full bank account or card numbers, passwords, or health records of people. Free-text fields are for business notes only.
• Your own copies. We take reasonable backups but do not guarantee that lost or corrupted data can be recovered. Export the records you need and keep your own copies.
• After you leave. When your access ends we keep Store Data for 30 days so you can export it, unless you ask us to delete it sooner. After that we delete or anonymise it, except records that we or you must retain under applicable law.

7. Acceptable use

You agree not to, and not to let anyone else:

• use the Service in violation of any law, including tax, GST, labour, consumer-protection, data-protection and information-technology laws;
• infringe anyone's intellectual-property, privacy or other rights;
• send spam or unsolicited promotional messages, message people who have not agreed to hear from the Store, or breach WhatsApp's business policies or applicable telecom and commercial communication rules;
• upload malware, probe or test the Service's security, try to access another Store's data, or bypass rate limits or access controls;
• scrape, copy, reverse engineer, decompile, resell, sublicense or build a competing product from the Service;
• submit false or someone else's details through a public booking page, or automate bookings; or
• use the Service to create false or misleading invoices or to evade tax.

We may remove content or suspend access where we reasonably believe these rules are being broken.

8. Tax, invoicing and payroll are your responsibility

FurryOps helps you produce invoices, reports and payslips, but it is a tool, not a professional adviser. You alone are responsible for deciding whether you must register for GST and for the correctness of your GSTIN, HSN codes, tax rates, place of supply, invoice contents and returns.

Payroll figures (salary proration from attendance, commission, advances and any deductions or contributions such as provident fund, ESIC, professional tax or TDS) are calculations based on the data and settings you provide. They are not checked against your legal obligations. Nothing in the Service is tax, legal, accounting or HR advice; please confirm with your chartered accountant or other qualified professional.

We are not liable for any penalty, interest, notice, dispute or loss arising from a filing, payment or decision you make based on the Service's output.

9. Pet-care services are yours, not ours

We provide software only. We do not provide, supervise or control any grooming, boarding, retail or other service, and we are not a party to any contract between a Store and its End Customers.

Each Store is solely responsible for the safety and welfare of the animals in its care, for its staff, for the licences and registrations its business needs (including under applicable animal welfare laws), for its insurance, pricing, cancellation and refund terms, and for any injury, illness, loss or damage to any animal or person. Reminders, including vaccination and grooming reminders, depend on data entered by the Store and are an aid, not veterinary advice.

10. Third-party services and AI features

The Service relies on third-party providers, including cloud hosting and file storage (Vercel), a managed database provider, email delivery (Resend), the WhatsApp Business Cloud API (Meta), Google (sign-in and analytics), and AI model providers reached through OpenRouter (currently Google Gemini) for invoice reading. Their availability, terms and policies are outside our control, and we are not responsible for their outages, changes or actions.

To send WhatsApp messages you must comply with Meta's terms and use only approved message templates. Invoice files you upload for scanning are sent to the AI provider for processing.

AI output can be wrong. Extracted products, quantities and prices may be incomplete or incorrect. Review everything before you save it; you are responsible for the result.

11. Intellectual property

We and our licensors own the Service, including its software, design, and the FurryOps name and logo. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own internal business for as long as you have access.

You give us a free licence to use any feedback or suggestions you send us. Your Store name and any logo you upload remain yours; you allow us to display them in the Service, on invoices and on your public booking page, as the Service is designed to do.

12. Availability, suspension and termination

• Availability. We aim to keep the Service running reliably, but we do not promise uninterrupted or error-free operation, and there is no service-level agreement unless we agree one in writing. Support is provided on a reasonable-efforts basis during business hours in India.
• Suspension or termination by us. We may suspend or end your access for non-payment, breach of these Terms, unlawful use, a security risk, or where a court, authority or law requires it. Where reasonable we will tell you first, but that is not always possible.
• Discontinuation. We may discontinue the Service on 30 days' notice. If we do, we will refund the unused part of any fees you have prepaid.
• Ending it yourself. You may stop using the Service at any time and may ask us to delete your data by writing to the contact in section 14.
• Effect. When access ends, section 6 governs your data. Provisions that by their nature should continue, including fees owed, intellectual property, disclaimers, limits of liability, indemnity and governing law, survive.

13. Disclaimers, liability and indemnity

• “As is”. To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation.
• No indirect loss. We are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill, data or business opportunity, even if we were told it was possible.
• Cap. Our total liability for all claims relating to the Service is limited to the fees you paid us in the twelve (12) months before the event that gave rise to the claim, or ₹1,000 if you have paid nothing (for example during the free trial).
• What is not limited. Nothing in these Terms limits any liability that cannot be limited under applicable law, including for fraud or wilful misconduct.
• Indemnity. You will indemnify and hold harmless FurryOps, its owner and its personnel from claims, losses, liabilities, penalties and costs (including reasonable legal fees) arising from your Store Data; your breach of these Terms or of law; claims by your End Customers, employees or any authority relating to your business, pet-care services, taxes, payroll, messaging or data handling; or your infringement of anyone's rights.

You acknowledge that our fees reflect this allocation of risk and that we would not offer the Service at these prices without it.

14. Grievance Officer

In line with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, to the extent they apply, you can raise a complaint about the Service, report unlawful content, or ask a question about these Terms with our Grievance Officer:

• Grievance Officer: Akash Gautam, FurryOps, Bengaluru, Karnataka, India
• Email: the support contact shown under Billing in your account settings

We aim to acknowledge every complaint within 24 hours and to resolve it within 15 days of receiving it.

15. Governing law and jurisdiction

• These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of India.
• Before starting legal proceedings, the party with the complaint must send the other a written notice describing the dispute, and the parties will try in good faith to settle it within 30 days of that notice.
• If the dispute is not settled in that time, the courts at Bengaluru (Bangalore), Karnataka, India have exclusive jurisdiction over it. You and we each submit to those courts and waive any objection that they are an inconvenient forum. This includes urgent interim relief.

16. General

• Changes to these Terms. We may update these Terms. We will change the “Last updated” date and, for material changes, give reasonable notice by email or in the app. Continuing to use the Service after the change takes effect means you accept it; if you do not, stop using the Service.
• Entire agreement. These Terms, our Privacy Policy and any written order or agreement we make with you are the whole agreement between us about the Service.
• Severability and waiver. If a provision is held unenforceable, the rest stays in force. Not enforcing a right is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to a successor or to any entity to which the FurryOps business is transferred, including on incorporation.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of internet, power or third-party services, natural events, or government action.
• Notices. We may notify you by email to the address on your account or by a message in the app. Notices to us go to the contact in section 14.
• Relationship. We are independent contractors. These Terms do not create a partnership, agency or employment relationship, and give no rights to third parties.

Questions about these Terms? Contact us at the details in section 14.